Privacy policy

What Illoura does with your personal information?

When you decide to work alongside Illoura through your journey, there are some things you might want to know about how and why we sometimes keep your information.

When we first meet you, we will explain how and why we need your information. From time to time we may ask to you to confirm your details.  We do this so that your information is kept up to date.

We may be asked to share your information with another stakeholder or support person, and under certain circumstances, we are obliged to do so legally. However, please rest assured that we will never share your information unless absolutely necessary without your permission.

We manage all of your private information in a secure system that is registered with state and federal governments for security.

If or when you ever stop accessing services through Illoura, you may ask us to destroy your documentation and we will oblige wherever possible.

For further information about our Privacy Policy please visit our website 

If you have any questions about how we store your private information or about our security, please feel free to contact us either:

(t) 1300 636 992

Speak and Listen 1300 555 727

Interpreters can be arranged on 131 450

(e) enquiries@oaic.gov.au

(w) www.oaic.gov.au

Advocates can help you too at The National Disability Advocacy Program

(e) disabilityadvocacy@dss.gov.au

Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601

Or search “disability advocate” online